The prices below do not apply to support paying customers valid from  1st January 2009.

 None support paying customers price list.

 

Telephone support:-

£2.00 + VAT per minute charged in 15 minute intervals up to the next 15 minutes. Minimum charge £30.00.

 

Database repair:-

£120.00 + VAT per hour charged in 15 minute intervals after the 1^st hour. Minimum charge £120.00

 

Updates.

From STi Version 9.04 (any version) – 9.051Hn £1,250.00 + VAT including 12 months support and updates.

From STi Version  9.051 up to version Hi - 9.051Hn £1,000.00 + VAT including 12 months support and updates.

From STi Version  9.051Hk - 9.051Hn £850.00+ VAT including 12 months support and updates.

N.B. There will also be and additional charge of £45.00 + VAT per user on top of these update fees.

 

Replacement CD’s

If you need to set up STi again you must use your original installation CD – There will be a service charge of £15.00 for the reissuance of a registration key.

If you have not kept your updates to bring your STi up to the version to match your database support will be charged as in “Telephone support” for all time taken issuing releases and assisting in the re-initialisation of the STi software to match your database.

 

Please remember if you do not know what version you are running we will have to ascertain that from your database layouts and that takes time.

 

If you have lost your installation CD then the only service we offer is replacement with the latest version and an update of your database to match that version as per the “Updates” prices above.